12 questions for an AI vendor before you start

What's inside

12 questions, each with a note on what a good answer looks like and what should raise a red flag. Across four topics:

• Data and security: where data is processed, on-premise or cloud, what happens with personal data.
• Outcome and metrics: which KPI the solution owns and how pilot success is measured.
• Timeline and format: what's included in the pilot, fixed price or T&M, who's on the team.
• Support and scale: what happens after the pilot, SLA, dependence on the vendor.

Who it's for

For procurement, IT and budget owners who are choosing between several offers and want to compare them on substance, not on slide design.

How to use it

Walk through the questions in the meeting with each vendor. Works well together with the glossary and the RFP template – so offers are comparable.