how it looks

Three types of dialogue cover the entire control of a process

The platform tells apart what a process needs: missing data, a status confirmation or the manager's attention. Each case gets its own conversation.

01Clarification

When a document or task is missing data

AISOL · clarificationmessenger · Aigerim

Aigerim, report No. 214 from Bereke LLP has no amount. Which one is correct – 1,250,000 ₸, as in the contract?AISOL · 09:41

Yes, 1,250,000, per the contract

Thanks! The amount has been entered into the accounting system, and the report moved on along its route.process continued · 09:44

The process does not stall over an empty field: the platform asks for exactly what is missing and resumes work the moment it gets a reply.

02Reminder

When a deadline is near but the status is unknown

AISOL · remindermessenger · Damir

Damir, directive No. 8 "Reply to the akimat's request" expires tomorrow at 18:00. What's the status?AISOL · 10:02

The reply is ready, we'll send it tomorrow before noon

Got it, status updated. If it hasn't gone out by 12:00 – I'll remind you again, then follow the procedure.deadline tracking · automatically

No one has to keep deadlines in their head: the platform tracks them itself and asks for the status before a deadline is missed.

03Escalation

When there is no reply and the process has stalled

AISOL · escalationmessenger · Sanzhar

Sanzhar, the task "Reconciliation for contract No. 77" has been untouched for 5 days, two reminders with no reply. Handing it over to you.AISOL · 11:15

task summary Responsible: M. Ospanov · deadline expired 03.07 Blocking: payment to the supplier under contract No. 77 Reminders: 30.06 and 02.07 – no reply

Taking it. Set a call with Ospanov for 15:00

Done: the meeting is in the calendars at 15:00, the summary is in the invite.escalation · handed over

The manager steps in only where they are actually needed: they get a ready summary, not a "please figure out what's going on" request.

rules of polite persistence

How long to wait, when to remind, whom to hand it to – you decide

By default it's a gentle four-step ladder. Every threshold is configured to fit your company's procedures.

day 0

Asks the question

The platform notices that a process is missing data or a status and writes to the responsible person first – concretely and to the point.

+24 hours

Reminds

No reply yet – a tactful repeat of the question. How many times and at what interval is set by your procedures.

+48 hours

Warns

It says so honestly: "tomorrow I'll hand the question to the manager." Most often the task gets resolved at this step.

day N

Escalates with a summary

The manager gets the essence: what's stuck, who's responsible, what's being blocked. Not a forty-message thread.

Persistence is a setting, not "the algorithm's temperament." During deployment the rules are set to fit your procedures and change with no programming.

reply wait time number of reminders escalation route quiet hours and weekends

channels

It writes where the employee already replies to people

No "yet another tool": the question arrives in the usual channel, and a single line is enough to answer.

Corporate messenger

The question comes in as an ordinary message. The employee replies right in the chat – the platform understands free text, with no commands or buttons.

Corporate email

For processes that live in correspondence: a short email with a specific question and a clear subject, and the reply goes into the same thread.

Platform chat

The full dialogue history for every task in one place: what the platform asked, who answered what, and how it ended.

Dialogues – in Kazakh or Russian: the platform writes in whichever language is more natural for the employee to answer in, and understands replies in both.

the other way round

You can ask the platform yourself too

The dialogue works both ways: any employee can write to the platform first – and get an answer based on the data in the work systems, not a recollection from memory.

Tasks, deadlines, statuses and documents – from the CRM, the accounting system and document management
Every answer has a source: a task, a document or a record in the system
Access rights are respected: each person sees only what they are entitled to

AISOL · platform chatMadina · sales

What tasks do I have for the client "Altyn Dala"?

Three active: approve proposal No. 2417 – by 09.07; the contract – under review with legal; the launch call – Thursday, 11:00.CRM · document management · calendar

What about the invoice payment?

Invoice No. 1042 was paid in full on 28.06. Accounting is preparing the closing documents – planned for Friday.accounting system · invoice No. 1042

tone

A colleague who moves the process forward – not an overseer

The point of the dialogue is not to watch people, but to take the micromanagement out of a manager's daily routine.

Only to the pointThere's always a concrete reason: an empty field, an approaching deadline, a stuck task. No "just checking in on how things are going."

Transparent for everyoneEvery dialogue is in the log: you can see what the platform wrote, to whom and when. The rules are the same for the whole department.

Respectful of boundariesQuiet hours, weekends and time off are taken into account. Persistence is bounded by procedure, not by mood.

A question, not an accusationThe wording is neutral: the platform asks about the task, it does not judge the person. An escalation is a handover of context, not a complaint.

Micromanagement goes to the platform. Decisions stay with the manager.

next step

One week – and the platform is writing on your process

~1 weekfree prototype: we take one of your processes – the platform clarifies, reminds and escalates on your own examples

from 8 weeksproduction deployment: rules tailored to your procedures, channel hookup and integrations with your work systems

2 languagesKazakh and Russian: the platform writes and understands both – including mixed speech in replies

dialogue with staff is already built into the solutions

Public and quasi-public sectortracking directives and executive discipline→ Sales departmentreminders on deals, proposals and tasks in the CRM→ All platform capabilitieswhat else AISOL can do – on the home page→

Prefer voice or email? Phone and email are on the contacts page.

next step

We'll show the dialogues on your own process

Leave your contacts – we'll pick the process that most often “hangs,” and in about a week we'll set up a free prototype: the platform will start clarifying, reminding and escalating on your own examples.

demo · process review · prototype – free

Is a process missing something? The platform is already writing to your employee.